Ordering

Q: Is it possible to make modifications or cancel an order after it has already been placed?

We process orders with utmost speed. If you act promptly, you have the opportunity to modify or cancel your order during the processing stage by getting in touch with our customer support. You can reach out to us through the “Contact Us” page or send an email to contact@theroyalfun.com.

Q: How can I go about making a purchase?

For security considerations, we are unable to accept orders over the phone. To initiate an order, please follow these steps:

Visit the product page of the item you want to purchase.

Choose the desired quantity of the item and add it to your cart by clicking the “Add to Cart” button.

Before proceeding to checkout, you will be guided to either create an account or log in to your existing one.

During the checkout process, you’ll be asked to either enter your shipping address or confirm the existing one in your account. Additionally, you’ll need to provide your credit card information.

Once you’ve entered these details, you can proceed to place your order.

Q: How can I access my order history?

To view your order history, please follow these steps:

Sign in to your account on our website.

Once you are logged in, click on your profile or account settings.

Look for an option such as “Order History” or “My Orders.” Click on this option.

You will be presented with a list of your previous orders, including order numbers, dates, and order details.

You can select a specific order to view more detailed information, such as tracking numbers and order status.

If you encounter any difficulties while trying to access your order history, do not hesitate to contact our customer support team for further assistance.

Q: How can I track the status of an order?

Once your order has been dispatched, we will promptly send you an email containing the tracking number. To track your package, you can choose one of the following methods:

In the email you receive, simply click on the “View Order Status” link, which will redirect you to the tracking page.

Alternatively, you can copy the tracking number from the email and visit the respective shipping carrier’s website (such as UPS, FedEx, or USPS) based on who is handling your package. Once on the carrier’s website, enter your tracking number to receive real-time updates on your shipment’s status.

Q: What is the estimated delivery time for my order?

Upon receiving your order, we initiate the processing without delay. The shipping duration is contingent on the shipping method you choose during the checkout process.

Rate Name Handling Time Transit Time  Shipping Rates
Standard Shipping  0 – 2 Day (Mon – Fri ) 2 – 8 Day (Mon – Fri ) Free shipping 
Expedited Shipping 0 – 1 Day (Mon – Fri ) 1 – 4 Day (Mon – Fri ) Flat  $9.99
Express Shipping 0 – 1 Day (Mon – Fri ) 1 – 3 Day (Mon – Fri ) Flat  $17.99

However, please be aware that additional time may be required for shipments to U.S. Territories, P.O. Boxes, Hawaii, Alaska, or Military APO/FPO addresses. Your patience is appreciated during the delivery of orders to these destinations.

Q: I’m having problems placing an order. What do I do?

If you encounter any challenges at any point during the process, we are here to assist you. You can reach out to us for support by sending an email to contact@theroyalfun.com or by using the “Contact Us” page, and we will promptly respond to address your concerns. Your satisfaction is important to us, and we are committed to providing timely assistance.

Q: My order didn’t arrive when it was supposed to. What do I do?

It’s important to be aware that unanticipated weather conditions can lead to unforeseen delays in the delivery process. Furthermore, during holiday periods, estimated delivery times may extend beyond the norm. If your delivery has not arrived as anticipated, we recommend reaching out to us for assistance. You can contact us at contact@theroyalfun.com or through the “Contact Us” page, and we will promptly respond to address any concerns you may have. Your satisfaction is our priority, and we are dedicated to ensuring a timely resolution.

Shipping

Q: Is it possible to send items to multiple addresses in a single order?

Currently, we do not offer the option to ship to multiple addresses within a single order. If you wish to send items to different addresses, please place separate orders on theroyalfun.com for each destination. If you require any assistance or have questions, do not hesitate to get in touch with our Customer Service team at contact@theroyalfun.com. They are ready to assist you with any inquiries or concerns.

 

Q: Is Saturday delivery an option?

We don’t provide Saturday as a distinct shipping option, but it’s important to note that the possibility of Saturday delivery depends on the carrier. In certain regions, the carrier may offer Saturday delivery as part of their service. Please check with the carrier to determine if Saturday delivery is available for your area.

Q: Do you offer international shipping?

Regrettably, we exclusively provide shipping services to the United States currently. While orders can be placed from anywhere globally, they must be shipped to a U.S. destination. If you have any further questions or require additional information, please do not hesitate to contact us through the provided channels.

Q: Is shipping to P.O. boxes an option?

Yes, we do ship to P.O. boxes. It’s important to note that while we offer this service, we do not provide Expedited or Express shipping options to P.O. boxes, Alaska, Hawaii, or Puerto Rico.

Q: What choices do you have for shipping?

Q: What are the shipping carriers you use for delivery?

Orders that qualify for FREE Standard Shipping will be delivered via USPS or UPS SurePost.

For orders with Expedited and Express shipping options, we utilize FedEx, UPS, OnTrac, or LaserShip for the delivery process. These carriers are selected to ensure the timely delivery of your orders. If you have any specific questions or require more details about the carrier used for your order, please feel free to reach out to our customer support team.

Q: Will I receive a shipping confirmation?

Indeed, you will receive a confirmation email as soon as your order is shipped. This email will contain a tracking number, allowing you to monitor the progress of your package as it makes its way to you. If you have any further inquiries or need additional assistance, please don’t hesitate to get in touch with our team.

Q: Will I have to sign for my package?

Typically, we do not require a signature when we ship your package. However, we do require signature for packages over $200 in value. Also, there are instances when the delivery driver may decide to choose this option, which is at their discretion.

Payment

Q: What payment methods are accepted?

We gladly accept all major credit cards, including American Express, Visa, Discover, and Mastercard. Additionally, we also accommodate payments made via CashApp for your convenience. If you have any further inquiries regarding payment methods, please do not hesitate to get in touch with us.